tag:status.malga.io,2005:/historyStatus | Malga Status - Incident History2024-03-29T02:24:02-03:00Status | Malgatag:status.malga.io,2005:Incident/203633322024-03-26T11:30:00-03:002024-03-26T14:02:01-03:00Instabilidade no serviço de Link de Pagamentos<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Identificamos uma instabilidade na manutenção do serviço de Link de Pagamentos. A instabilidade começou às 11h45 e foi corrigida às 13h40. <br /><br />As ações de correção e monitoramento já foram tomadas para o que o problema não volte a acontecer no futuro.</p>tag:status.malga.io,2005:Incident/194925362023-12-21T02:30:07-03:002023-12-21T02:51:34-03:00Atualização do serviço de tokenização de cartões<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>02:30</var> GMT-03:00</small><br><strong>Completed</strong> - Atualização aplicada com sucesso.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>02:02</var> GMT-03:00</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>02:01</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>18:33</var> GMT-03:00</small><br><strong>Scheduled</strong> - Gostaríamos de informar que realizaremos uma atualização programada em nosso serviço de tokenização de cartões. Durante a janela de manutenção, o serviço poderá ficar parcialmente degradado. Estamos empenhados em minimizar qualquer impacto e garantir que não ocorra interrupção.<br /><br />Durante esse período, o serviço de criação de tokens de cartão poderá estar indisponível ou apresentar desempenho reduzido. Pedimos desculpas por qualquer inconveniente e agradecemos sua compreensão.<br /><br />Estamos comprometidos em proporcionar um serviço ainda mais seguro e eficiente. Caso tenha alguma dúvida ou precise de assistência adicional, nossa equipe de suporte estará à disposição.<br /><br />Agradecemos pela sua colaboração e compreensão.</p>tag:status.malga.io,2005:Incident/191894282023-11-21T16:04:54-03:002023-11-21T16:04:54-03:00Erro na API<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:04</var> GMT-03:00</small><br><strong>Resolved</strong> - O incidente foi resolvido. Estamos trabalhando na documentação da causa raiz e mapeando as ações preventivas.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:44</var> GMT-03:00</small><br><strong>Monitoring</strong> - Foi aplicada correção e os serviços estão novamente disponíveis, estamos monitorando o resultado</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:40</var> GMT-03:00</small><br><strong>Identified</strong> - O problema foi identificado com o sistema de autenticação das chamadas da API, gerando indisponibilidade na autenticação das chamadas</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:30</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.malga.io,2005:Incident/185606672023-09-20T20:56:29-03:002023-09-20T20:56:59-03:00Instability in transactions services<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:56</var> GMT-03:00</small><br><strong>Resolved</strong> - Incidente foi resolvido</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:41</var> GMT-03:00</small><br><strong>Update</strong> - Pagamentos por cartão crédito normalizado, ainda estamos atuando para reestabelecer pix bs2 e banco do brasil</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:39</var> GMT-03:00</small><br><strong>Identified</strong> - Identificamos um problema com o serviço de cloud containers da aws e estamos atuando para reestabelecer o serviço. Estimativa de resolução em 10minutos</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:27</var> GMT-03:00</small><br><strong>Investigating</strong> - Aumento de erros nos serviços de processamento de transações, estamos investigando e retornamos em breve.</p>tag:status.malga.io,2005:Incident/183955262023-09-05T10:54:46-03:002023-09-05T10:54:46-03:00Instability in transactions services<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:54</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:52</var> GMT-03:00</small><br><strong>Investigating</strong> - We've identified and fixed an issue related to the transactional service.</p>tag:status.malga.io,2005:Incident/183658282023-09-02T21:00:00-03:002023-09-02T21:03:02-03:00Instability in transactions service<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>Resolved</strong> - We had instability for 5 minutes in the transactional server. We already investigated and fixed the issue. It didn't impact the fallback environment (https://fallback-api.malga.io).</p>tag:status.malga.io,2005:Incident/175629022023-06-13T18:24:24-03:002023-06-13T18:24:24-03:00Instability in transactional service<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:24</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:05</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:04</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:03</var> GMT-03:00</small><br><strong>Monitoring</strong> - We're still monitoring and tracking the incident. All our services have been recovered.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:45</var> GMT-03:00</small><br><strong>Update</strong> - We are beginning to see an improvement in the AWS Lambda function error rates. We are continuing to work towards full recovery.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:23</var> GMT-03:00</small><br><strong>Identified</strong> - We are continuing to experience increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. We have identified the root cause as an issue with AWS Lambda, and AWS are actively working toward resolution. <br /><br />We are actively working on full mitigation migrating lambda services to another region and will continue to provide regular updates.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:15</var> GMT-03:00</small><br><strong>Investigating</strong> - We're currently investigating an issue in the transactional service.</p>tag:status.malga.io,2005:Incident/174946932023-06-06T19:52:00-03:002023-06-06T19:56:31-03:00Instability in Sessions API<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:52</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident has been solved in the Sessions API. During this afternoon, some transactions using the Sessions API with some specific parameters were rejected.</p>tag:status.malga.io,2005:Incident/169648902023-04-25T15:26:32-03:002023-04-25T15:26:32-03:00Delay in webhook notifications | Atraso nas notificações de webhook<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>15:26</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.malga.io,2005:Incident/160706722023-02-09T00:51:50-03:002023-02-09T00:51:50-03:00Delay in webhook notifications | Atraso nas notificações de webhook<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:51</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:50</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>Investigating</strong> - We're currently investigating this issue</p>tag:status.malga.io,2005:Incident/160220022023-02-03T22:36:57-03:002023-02-03T22:36:57-03:00Identificamos intermitência nas transações PIX<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:36</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>Identified</strong> - Identificamos uma intermitência no Banco Central que está impactando nossos serviços que utilizam PIX.<br /><br />Estamos monitorando o ocorrido.</p>tag:status.malga.io,2005:Incident/157745462023-01-04T21:13:13-03:002023-01-13T13:56:49-03:00Instabilities in the transaction environment<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:13</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:11</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:10</var> GMT-03:00</small><br><strong>Update</strong> - We're continuing to monitor the notification flow for delayed messages. The transaction flow is stable.<br /><br />Nós continuamos monitorando o fluxo de notificação por mensagens atrasadas. O fluxo de cobrança está estável.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>Monitoring</strong> - Problema já foi identificado, e a correção já foi aplicada, estamos monitorando e reprocessando as notificações que possam estar atrasadas.<br /><br />The problem has been identified and the fix has been applied. We're monitoring and reprocessing the delayed notifications.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:47</var> GMT-03:00</small><br><strong>Investigating</strong> - We're investigating a problem in the transaction environment affecting the charge flow.<br /><br />Estamos investigando um problema no ambiente transacional afetando o fluxo de cobranças.</p>tag:status.malga.io,2005:Incident/100835192022-05-26T18:30:25-03:002023-01-13T13:56:49-03:00Degradação de performance<p><small>May <var data-var='date'>26</var>, <var data-var='time'>18:30</var> GMT-03:00</small><br><strong>Resolved</strong> - o incidente foi resolvido as 17:30</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>18:29</var> GMT-03:00</small><br><strong>Investigating</strong> - Atraso na entrega dos webhooks das transações feitas por pix. O atraso ocorreu entre 15:20 GMT-3 e 17:30 GMT-3.</p>tag:status.malga.io,2005:Incident/99792942022-05-13T02:31:35-03:002022-05-13T02:31:35-03:00Database upgrades<p><small>May <var data-var='date'>13</var>, <var data-var='time'>02:31</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>20:05</var> GMT-03:00</small><br><strong>Scheduled</strong> - Database upgrades will be performed at this time. Some api queries may experience delayed response for a brief period of time. API resquests for charges should not be affected.</p>tag:status.malga.io,2005:Incident/95224592022-03-12T03:38:13-03:002022-03-12T03:38:13-03:00Update nos bancos de dados<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>03:38</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>03:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>01:09</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.malga.io,2005:Incident/95207182022-03-11T18:49:11-03:002023-01-13T13:56:49-03:00Aumento de latencia das requisições nas APIS<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:49</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:22</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:10</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.malga.io,2005:Incident/95197212022-03-11T16:14:50-03:002023-01-13T13:56:49-03:00Aumento de taxa de erros<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:14</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:37</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:14</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.malga.io,2005:Incident/95089742022-03-10T12:11:33-03:002023-01-13T13:56:49-03:00Aumento de latencia das requisições nas APIS<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:11</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:52</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:21</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:17</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.malga.io,2005:Incident/95089602022-03-10T08:30:00-03:002023-01-13T13:56:49-03:00Aumento de latencia das requisições nas APIS<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:30</var> GMT-03:00</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.malga.io,2005:Incident/94362892022-03-03T09:25:35-03:002023-01-13T13:56:49-03:00Atraso nas entregas de webhooks<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:25</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:39</var> GMT-03:00</small><br><strong>Monitoring</strong> - Problema identificado e consertado, estamos monitorando os sistemas.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:39</var> GMT-03:00</small><br><strong>Investigating</strong> - Atraso nas entregas dos webhooks</p>tag:status.malga.io,2005:Incident/92159222022-02-02T10:04:04-03:002023-01-13T13:56:49-03:00Degradação de performance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:04</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>20:57</var> GMT-03:00</small><br><strong>Monitoring</strong> - Devido a uma falha de rede, identificamos uma degradação de performance que ocorreu entre 20:24 BRT até 20:27 BRT em nossas APIs. O incidente foi normalizado as 20:27 BRT. No momento estamos monitorando para evitar qualquer tipo de instabilidade.</p>tag:status.malga.io,2005:Incident/87821922021-12-07T19:45:06-03:002023-01-13T13:56:50-03:00Instabilidade no provedor de cloud<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:45</var> GMT-03:00</small><br><strong>Resolved</strong> - Incidente resolvido.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:24</var> GMT-03:00</small><br><strong>Monitoring</strong> - A degradação parcial dos serviços do provedor de Cloud já retornou à normalidade. Seguimos monitorando o incidente.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> GMT-03:00</small><br><strong>Update</strong> - Seguimos investigando o incidente. Somente as confirmações de pagamento do PIX estão sendo afetadas.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> GMT-03:00</small><br><strong>Investigating</strong> - Investigação em andamento. Alguns clientes podem notar degradação de performance pontual.</p>tag:status.malga.io,2005:Incident/86049132021-11-23T01:30:50-03:002021-11-23T01:30:51-03:00Atualização de entradas de DNS<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:30</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:34</var> GMT-03:00</small><br><strong>Scheduled</strong> - Atualização de entradas de DNS das APIs. Não há previsão de indisponibilidade nos serviços. A pagina de status será atualizada com maiores informações durante a execução.</p>